Return and Refund Policy

Thank you for shopping with us. We value your satisfaction and strive to provide the best products. Please read our return and refund policy carefully:

1. Faulty Items:

   • If you receive a faulty item, please contact us within 30 days of receiving your order.
   • To be eligible for a return, your item must be unused and in the same condition that you received it.
   • You must provide proof of purchase (order number, receipt, etc.).

2. Return Process:

   • To initiate a return, please email our customer service team at delwyn@mrmoney.co.nz with your order number and a description of the issue.
   • Our team will provide you with instructions on how to return the faulty item.

3. Refunds:

   • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

4. Non-Returnable Items:

   • Items that have been used, damaged by the customer, or are not in their original condition will not be eligible for a refund.

5. Shipping Costs:

   • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Change of Mind:

   • Please note that we do not offer refunds or exchanges for change of mind. All sales are final unless the item is faulty.

For any questions or concerns regarding our return and refund policy, please contact our customer service team at delwyn@mrmoney.co.nz.

Thank you for your understanding and for shopping with us.